Contact Us
Have a question about your order, sizing, or anything else? We’re here to help ♡
FAQs ♡
How do I choose the right size?
Our harnesses are designed to be adjustable for the perfect fit ♡
We recommend measuring your pup’s chest and neck and comparing it to our size guide before ordering.
You can view our full size guide above for detailed measurements.
If your pup is between sizes, we suggest sizing up for comfort ♡
How long does shipping take?
Orders are processed within 1–2 business days.
Australia:
Standard shipping — $9.95 (2–8 business days)
Express shipping — $14.95 (1–4 business days)
Free standard shipping on orders over $100 ♡
Can I return or exchange items?
Items must be unused, with tags still attached. We offer returns and exchanges within 14 days of receiving your order ♡
Items must be unused and in their original condition and packaging.
If your item doesn’t fit, you’re welcome to request an exchange within this timeframe.
For hygiene reasons, worn items cannot be returned.
For change-of-mind returns, customers are responsible for return shipping. For change-of-mind size exchanges, customers are responsible for both return shipping and shipping the replacement item. ♡
How do I care for my Coco Pooch products?
We recommend washing your items on a cold, gentle cycle using a mild detergent.
For best results, hand washing is also a great option ♡
Avoid bleach, harsh chemicals, tumble drying, or direct heat.
Hang or lay flat to dry, and avoid excessive rubbing or rough surfaces to keep the fabric and print looking their best ♡
Can I change or cancel my order?
We process orders quickly, so changes or cancellations may not always be possible.
If you need to update your order, please contact us as soon as possible at hello@cocopooch.com ♡
What can we help with? ♡
Have a question about your order, sizing, or anything else? We’re here to help ♡
Fill out the form below and we’ll get back to you within 24 hours ♡