Shipping policy
Shipping Policy – Coco Pooch
Order Processing
All orders are processed within 1–2 business days. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
Shipping Rates & Delivery Times
- Standard Shipping (Australia): $9.95 | Estimated 2–8 business days
- Express Shipping (Australia): $14.95 | Estimated 1–4 business days
- Free Standard Shipping on orders over $100 AUD
We currently ship within Australia only.
Delivery Information
Delivery times are estimates and may vary depending on your location, Australia Post service conditions and unforeseen circumstances.
If your parcel is delayed, lost or damaged during delivery, please contact us so we can assist you.
Nothing in this policy limits your rights under Australian Consumer Law.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email so you can follow your parcel.
Incorrect Address
Please ensure your shipping address is correct at checkout.
If you notice an error, contact us as soon as possible at hello@cocopooch.com. We will do our best to assist before your order is dispatched.
Additional shipping costs may apply if a parcel needs to be resent due to an incorrect address supplied at checkout, where permitted by law.
Contact Us
If you have any questions about your order or shipping, please contact us at hello@cocopooch.com.
We're always happy to help!